Woker Freight Services

our services

Clearing & Forwarding

Project Freight

Mining Logistics

Oil & Gas Logistics

Airfreight

Ocean Freight

Warehousing & Transport

Customs Clearance

Documents Required

Bonds & Insurance

Key Accounts

Supply Chain

Bulk-to-quay Bagging

Intermodal Transport

Clearing & Forwarding involves managing the customs procedures and documentation required for the import and export of goods. Proper clearing & forwarding is crucial for the smooth movement of goods to clients in the country and across borders. This includes preparing and submitting necessary customs paperwork, paying applicable duties and taxes. WFS also provides expert advice on the optimal import and export options. Once goods are cleared, WFS then handles the transportation aspect; organising the best carriers, routes, and timing to get your goods from point A to point B, stress-free.

WFS employs a team of experienced C&F agents who handle all aspects of the clearing & forwarding process. Using WFS ensures compliance with all customs regulations, reduces the risk of unnecessary delays and penalties and streamlines the import/export process, saving time and resources. WFS enjoys access to a state-of-the-art global track and trace system to update customers on the status and whereabouts of their cargo. All that is required, is the air waybill number, railway note or shipment information (e.g. Bill of Lading or container number).

Whether it is setting up a large-scale factory, configuring solar panels, building new bridges or powerplants, WFS offers the full spectrum of planning, staging and end-to-end specialised transport services to coordinate the flow of project-related cargo to fit your project requirements and schedule. WFS' project freight team handles the customs clearance, warehousing and transportation of large, complex, or high-value equipment that often cannot be transported through standard shipping methods referred to as break-bulk. Think of the large mining haul-trucks and equipment for mines, or massive powerplant transformers.

This services is aimed at industries like energy, construction, mining, and infrastructure development. Project freight services are essential for the movement of heavy machinery, equipment, and materials that are critical to their operations. The company has ample warehousing facilities and storage space in Walvis Bay, Windhoek and Lüderitz.

Shipspares

The division specialises in “hot-shot” or urgent deliveries of spare parts, equipment and other goods used in project cargo, marine repair operations, mining and oil and gas exploration.

WFS provides bonded warehousing and storage space for all types of cargo. WFS provides a special Bond services for cargo in-transit. A bond is a guarantee amount for import duties on cargo. Import duties are paid for goods that stay in Namibia.

If goods are in-transit customers can use the WFS Bond Services to avoid paying for import duties. Customs Duties are levied on imported goods and usually calculated as a percentage on the (FOB) value of the goods. However meat, fish, tea, certain textile products and firearms attract rates of duty calculated either as a percentage of the value or as cents per unit (per kilogram or meter). These levies are a requirement of Customs. In-transit cargo, however, can use the WFS Bond service to avoid paying Import VAT.

Insurance & Liability

Goods in transit are not automatically insured. WFS can arrange insurance on cargo if requested to. WFS is committed to ensuring the safe and secure shipment of cargo within the borders of Namibia. Liability for losses or damages is covered by insurance and as per the terms of our Standard Trading Conditions*.

Quality Management

WFS is ISO 9001, IATA and FIATA accredited and complies with all statutory and international standards governing safety and quality management of logistics. The company is affiliated to a number of regulatory and international logistics entities such as Walvis Bay Corridor Group, the Walvis Bay Port Users Association and the Namibian Logistics Association.

Key Account Management

WFS provides key-account management services, which means you deal only with one central agent to ensure that all your needs and enquiries are attended to swiftly. Our highly skilled staff will also advise clients on the most expedient and cost-saving approach to difficult cargo transhipment situations, the progress of the clearance process and the location and status of their cargo.

Docmentation

For customs clearance of cargo entering or leaving Namibia, proper documentation is essential to ensure smooth processing. Importers and exporters must provide a commercial invoice, bill of lading or airway bill, packing list, and a customs declaration. Depending on the nature of the goods, permits or certificates may be required, such as import/export permits, phytosanitary or veterinary certificates, and certificates of origin.

A Tax Identification Number (TIN) is also necessary for registered traders. Ensuring all documents are accurate and submitted on time helps avoid delays, penalties, or cargo detention at ports or border posts.

Download our Required Documents Guide

The Manica group has made a major leap in cargo logistics with the acquisition of three advanced mobile bulk-to-bagging plants. These innovative units enable direct ship-to-quay bagging of bulk commodities bringing new levels of efficiency, traceability, and speed to the region's logistics chain.

Each plant features two bagging lines equipped with NMI-certified scales for precise weight control, ensuring full traceability of every bag. The system is capable of processing up to 140 tonnes per hour and includes built-in safety features like mesh grids and lockable storerooms for spares. The extendable hoppers, with a capacity of 21 m³, allow for optimal cargo discharge from grabs, significantly improving turnaround time at the berth.

This investment reduces demurrage and lowers overall handling and transport costs by eliminating the need for intermediate warehousing. The mobile nature of the plants allows them to be deployed where needed across the port, offering flexibility for clients handling commodities such as fertiliser, sulphur, minerals, and project cargo. These capabilities are especially crucial for cross-border trade into Zambia and the DRC, where time-sensitive deliveries of inputs like fertiliser and sulphur are key.

Woker Freight Services handles approximately 60 tons of airfreight per month and between 500 and 800 containers per month, and about 480000 tonnes of break bulk and bulk commodities. We have the expertise, experience and the network ability to handle valuable, time critical and dangerous goods on all modes of transport. Our diversity in services, as well as our good standing in the market, combined with size and relationships with several key service providers will allow us to provide the best possible service offering.

Sea freight

full import and export services, based on any INCO terms as negotiated between supplier and buyer.
not limited to containerized cargo only (FCL and LCL), also includes break bulk, bulk and project cargo for normal or RO-RO liner and non-liner vessels.

Air freight

full import and export services, based on any INCO terms as negotiated between supplier and buyer.
operational team is IATA dangerous goods certified.

Road freight and border assistance

have access to own trucking fleet under Rennies Transport.
provide transport solutions via our accredited service providers across borders.
WFS Windhoek branch has a small fleet of vehicles, ranging from an 8 ton truck to a Toyota Single Cab bakkie, for transfer cargo from the airport to Windhoek, as well as dedicated transport for time critical cargo to anywhere in Namibia.

about us

years in operation.

clients we provide logistics services to

tonnes of cargo we move annually

skilled staff members

About

History

Management

Values

who we are

Woker Freight Services is based in Walvis Bay, close to the port, and also has offices in Windhoek with support offices in Lüderitz. WFS enjoys access to related logistics specialised services aimed at enhancing its freight logistics service portfolio.

Similarly, its international partnerships and well developed links with a vast number of reputable logistics agencies ensure that all cargo reaches its destination in time and at the lowest possible cost. This network of international expertise places WFS at the forefront of specialised supply chain and logistic services for the Namibian, Southern African and International clients.

Established in 1924.
Offices in Walvis Bay, Windhoek & Luderitz.
Part of diverse freight logistics and marine services group.
Various partnerships with international freight forwarders to provide one-touch logistics.
Provide full supply chain solutions for all types of cargo and project management needs.
Fiata, ISO 9001 & ISO 45001 certified.

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our story

Woker Freight Services (WFS) is Namibia's oldest logistics company, founded in 1924 when Theodor Woker and Walter Maertens opened Maertens & Woker Ltd. Back then, Walvis Bay had no proper quay, and cargo from Europe had to be offloaded from anchored ships using small boats. WFS' early operations focused on serving the Tsumeb Copper Mine (TCL), exporting copper and importing coal from the South African company Sturrock SA Ltd.

In 1936, Woker partnered with Deutsche Ost Afrika Linien (DOAL) of Hamburg —now known as DAL— marking the start of a successful shipping venture that competed with British lines and expanded container operations in Southern Africa.

Business thrived until World War Two, when Woker and thousands of German-speaking Namibians were interned. After the war, and being German speaking, doing business in Walvis Bay was tough, so Woker brought in his good friend Claude Sturrock as a shareholder in the company, which now became known as Sturrock & Woker (Pty) Ltd.

The arrival of containerised freight in 1956 transformed global logistics, and Woker's adaptability drove major improvements in the port of Walvis Bay and beyond.

His vision, humility, and innovation laid the foundation for what WFS is today. Now, WFS is a modern logistics powerhouse, offering end-to-end services—from customs clearing and warehousing to oil and gas support, ship agency, bunkering, and airport ground handling—far beyond its early coal and cargo beginnings.

the team

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what we stand for

Woker Freight Services is dedicated to “simplifying cargo movement” by offering integrated, end-to-end logistics and marine services—from clearing and forwarding to intermodal transport and port handling. With these purpose, vision and values as it guide, WFS aims to strengthen its position as Namibia's preferred logistics partner, delivering high-quality, customer-focused solutions that are efficient, sustainable, and reliable logistics services.

Simplifying cargo movement means being committed, reliable, professional, respectful, fair, result-driven, quality-conscious, and transparent, while fostering a culture of sustainability, safety, and caring for the communities we serve in.

Purpose

Simplified Cargo Movement

Vision

A future focused, agile, reliable cargo specialist.

Values

ME: As individuals, we are committed, reliable, and professional.
WE: In collaboration, we are respectful, appreciative, and fair.
US: For our stakeholders, we are results-driven, quality conscious and transparent.

Effective date: 2020-07-01

1. Introduction

Welcome to Woker Freight Services.

Woker Freight Services (“us”, “we”, or “our”) operates www.wfs.com.na (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to www.wfs.com.na, and explains how we collect, safeguard and disclose information that results from your use of our Service. We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

2. Definitions

SERVICE means the www.wfs.com.na website operated by Woker Freight Services.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

3. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Email address, First name and last name, Phone number, Address, Country, State, Province, ZIP/Postal code, City

4. Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link. We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

5. Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Other Data

While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, office location and other data.

Woker Freight Services uses the collected data for various purposes:

0.1. to provide and maintain our Service;

0.2. to notify you about changes to our Service;

0.3. to allow you to participate in interactive features of our Service when you choose to do so;

0.4. to provide customer support;

0.5. to gather analysis or valuable information so that we can improve our Service;

0.6. to monitor the usage of our Service;

0.7. to detect, prevent and address technical issues;

0.8. to fulfil any other purpose for which you provide it;

0.9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

0.10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;

0.11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;

0.12. in any other way we may describe when you provide the information;

0.13. for any other purpose with your consent.

7. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

8. Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Namibia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Namibia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Woker Freight Services will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

9. Disclosure of Data

We may disclose personal information that we collect, or you provide:

0.1. Disclosure for Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

0.2. Business Transaction.

If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

0.3. Other cases. We may disclose your information also:

0.3.1. to our subsidiaries and affiliates;

0.3.2. to contractors, service providers, and other third parties we use to support our business;

0.3.3. to fulfill the purpose for which you provide it;

0.3.4. for the purpose of including your company's logo on our website;

0.3.5. for any other purpose disclosed by us when you provide the information;

0.3.6. with your consent in any other cases;

0.3.7. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

9. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Your Data Protection Rights Under General Data Protection Regulation (GDPR). If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at pr_[at]_manica.com.na.

In certain circumstances, you have the following data protection rights:

0.1. the right to access, update or to delete the information we have on you;

0.2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;

0.3. the right to object. You have the right to object to our processing of your Personal Data;

0.4. the right of restriction. You have the right to request that we restrict the processing of your personal information;

0.5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;

0.6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

10. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

12. Payments

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

13. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

14. Children's Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: pr_[at]_manica.com.na.

Shipspares

Insurance & Liability

Quality Management

Key Account Management

Docmentation

Sea freight

Air freight

Road freight and border assistance

Bulk cargo imports & exports

Break Bulk & Project Freight

General Cargo imports & exports

Oil & Gas shorebased support

Partner Network

Routes Served

who we are

our story

the team

what we stand for

Purpose

Vision

Values

companies who trust us

our brochures

our policies

some links