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Quality Management

Quality Management


WFS is ISO 9001:2008, IATA and FIATA accredited and complies with all statutory and international standards governing safety and quality management of logistics.

The company is also affiliated to a number of regulatory and international logistics entities. These include Walvis Bay Corridor Group, the Walvis Bay Port Users Association and the Namibian Logistics Association.

 

Key Account Management

WFS firmly believes in providing key-account management services. This means you deal only with one central agent to ensure that all your needs and enquiries are attended to swiftly. Our highly skilled staff will also advise clients on the most expedient and cost-saving approach to difficult cargo transhipment situations, the progress of the clearance process and the location and status of their cargo.

 

Tracking & Tracing Cargo

WFS enjoys access to a state-of-the-art global track and trace system to update customers on the status and whereabouts of their cargo. All that is required, is the air waybill number, railway note or shipment information (e.g. Bill of Lading or container number).

 

Insurance & Liability

Goods in transit are not automatically insured. WFS can arrange insurance on cargo if requested to do so. WFS is committed to ensuring the safe and secure shipment of cargo within the borders of Namibia. Liability for losses or damages is covered by insurance and as per the terms of our Standard Trading Conditions*.

Handling of Sensitive Cargo
Handling of all sensitive and valuable freight will be as follows:
Protective schemes and protective relays, battery chargers and test equipment are transported in enclosed lockable trucks.
Quantities and condition of boxes are inspected upon receipt at the Airport and WFS Warehouse and again upon delivery. Testing equipment is always shipped in wooden crates to eliminate damage to equipment.
Handling of Claims / Complaints
Customer complaints and claims will be handled directly with the Key Account Manager.
Urgent complaints can be done verbally and followed up with a letter / E-Mail message.
Normal complaints must be in writing to the Key Account Manager and a response must be within 24 Hours.
Over weekends and Public Holidays, urgent issues must be handled verbally, by contacting the key account manager on the mobile phone.